Refund policy

30-Night Money-Back Guarantee

Try your Somnelux sleep mask at home for 30 nights from the date you receive it.

If it does not feel right for you, contact us at info@somnelux.co.uk within the 30-night trial period. You do not need to explain why.

This guarantee applies to products purchased directly from Somnelux.

How to request a refund

  1. Contact us at info@somnelux.co.uk within 30 nights of receiving your order.

  2. Include your order number and the email address used to place the order.

  3. We will provide return instructions and a prepaid return shipping label.

  4. Return the product within 14 days of receiving the return label.

  5. Return the sleep mask clean and safely packaged.

You may use the sleep mask during the 30-night trial. Please return it in the original Somnelux box where reasonably possible. The absence of the original box will not, by itself, invalidate an otherwise eligible claim.

We will not reject a valid claim simply because the product has been tried during the 30-night period.

Once we receive the returned product and confirm that it meets these terms, we will refund the product price to your original payment method within 7 days. The refund will not include the original delivery charge under this voluntary guarantee, except where a refund of delivery costs is required by law.

We will provide a prepaid return label, so you will not have to pay the return postage for a valid 30-night guarantee return.

The guarantee does not cover damage caused by misuse, accidents, unauthorised alterations, or failure to follow the care instructions.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives and contact us at info@somnelux.co.uk as soon as reasonably possible if:

  • the product is defective or faulty;

  • the product was damaged during delivery; or

  • you received the wrong product.

Please include your order number and photographs where relevant. We will assess the issue and arrange an appropriate remedy, which may include a repair, replacement, or refund.

Your statutory rights are not affected by this guarantee.

Exchanges

We do not currently offer direct exchanges.

The quickest way to receive a different product is to request a return, where eligible, and place a separate order for the replacement product.

Statutory cancellation rights

If you purchase from us online, you may have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason, where the applicable law provides this right.

If you exercise this statutory cancellation right:

  • you must notify us within the applicable cancellation period;

  • you generally have a further 14 days to return the goods;

  • we will refund the payments covered by law, including the cost of the least expensive standard delivery option where applicable; and

  • we will make the refund using the original payment method, subject to the applicable legal time limits.

Any reduction in the refund because of handling beyond what is reasonably necessary to inspect the product will only be made where permitted by law.

Our 30-Night Money-Back Guarantee is a voluntary benefit provided in addition to your statutory rights. It does not restrict your rights if a product is faulty, not as described, or does not meet the required legal standards.

Contact us

For return or refund questions, contact:

Email: info@somnelux.co.uk

Please do not send an item back without contacting us first, as we need to provide the correct return instructions and label.